FAQ
Q1: Are you a trading company or a genuine source manufacturer? What is the scale of your factory?
We are a genuine, physical manufacturing facility with over 30 years of deep expertise in ice cream production, and we have established ourselves as a leading frozen dessert manufacturer in South China. Our facility is located in Quanzhou, Fujian Province; it spans 35 *mu* (approximately 2.3 hectares) and features 35,000 square meters of modern, high-standard factory buildings. In 2024, we invested over 150 million RMB to complete a comprehensive upgrade of our intelligent production lines, giving us full capability to fulfill large-scale global procurement orders.
Q2: Which international food safety standards do your production workshops meet?
Our facility is strictly designed in accordance with GMP food hygiene standards, featuring segregated zones, air isolation systems, and distinct storage areas for raw materials and finished products. The factory has obtained ISO 9001 Quality Management System certification and has implemented a comprehensive traceability and monitoring system covering the entire process—from raw material intake to finished product dispatch—to ensure full compliance with rigorous domestic and international food safety and traceability regulations.
Q3: Does your factory support OEM and ODM contract manufacturing?
Yes, absolutely. We possess mature, flexible manufacturing capabilities and fully support both OEM and ODM collaborations. Our production lines allow for agile switching between multiple SKUs, enabling us to adapt to the specific packaging requirements, distribution channel characteristics, and unique product formulations required by different national markets. This allows us to seamlessly balance the demands of mass production with the need for personalized customization.
Q4: If I wish to develop localized flavors tailored to my local market, can you provide R&D support?
Certainly. We maintain a highly experienced team dedicated to food R&D and quality control. Through continuous product innovation and technological iteration, we can offer not only our existing best-selling flavors—such as Bubble Tea and Durian Mille-crêpe—but also collaborate closely with you to develop exclusive ice cream formulations. By analyzing market trends in your target country, we can create products that perfectly align with local dietary habits and preferences.
Q6: How do you ensure batch-to-batch quality consistency for large-scale international orders?
Our factory has implemented an intelligent factory management system—integrated with MES (Manufacturing Execution System) technology—to provide unified, visual oversight of all production data. Our production lines feature fully digitized intelligent controls and automated filling processes. This exceptionally high level of equipment automation eliminates human error, thereby guaranteeing absolute stability and uniformity in product quality across all batches of large-scale orders.
Q6: How extensive is your product line, and which sales channels are your products suitable for? Currently, our company offers four major ice cream categories, comprising over 70 distinct SKUs. Our product line encompasses chocolate-coated ice cream bars, ice cream milkshake cups, waffle cones, fruit sorbets, and unique specialty items such as multi-grain popsicles. This extensive product matrix is ideally suited for a wide range of international distribution channels, including large-scale supermarkets, chain convenience stores, educational institutions, and various customized food service outlets.
Q7: How do you ensure the integrity of the cold chain during cross-border export shipments? Is there a risk of products melting in transit?
We have established a fully integrated, closed-loop cold chain system covering production, warehousing, and transportation. Our factory features a dedicated refrigerated dispatch area and rapid-loading docks. During the containerization and shipping phase, products are seamlessly transferred directly into international-standard refrigerated containers—whether for sea or air freight—eliminating any risk of cold chain disruption and guaranteeing that the quality of our ice cream remains consistently high throughout the entire cross-border delivery process.
Q8: What is the standard lead time for delivery once an order has been confirmed?
Leveraging a state-of-the-art, highly efficient production system and fully automated equipment—among the best in the industry—we possess ample production capacity reserves. For standard wholesale orders, our automated lines enable us to provide an exceptionally rapid response. For initial OEM customization orders, once the product formula and packaging prototypes have been approved, we have strategically reserved sufficient space for expansion to support simultaneous multi-line production, thereby ensuring we can provide you with consistently stable and efficient delivery services over the long term.
Q9: How can we obtain your product catalog, bulk price quotes, and test samples?
We warmly invite global buyers to contact our marketing team directly. You may reach us by sending an email to a4quanlong@gmail.com or by calling our customer service hotline. When submitting an inquiry, please specify your target market and projected purchase volume so that we may provide you with a tailored, tiered B2B pricing quotation.
Q10: Do you have plans regarding future production capacity for the international market? Can you support the continued expansion of our brand within our local market?
You need not be concerned about potential production bottlenecks. Our current manufacturing facility is not only equipped with substantial existing capacity but also features strategically reserved space for future expansion. This proactive measure is designed to fully support our clients' future multi-line business growth and export expansion strategies; Xinajing Foods stands ready to serve as your most stable and reliable long-term partner in the global supply chain.